Rating:5 - 4/10/2015

We had our basement floor and stairs done by Payless Floor Coverings. Nick was very nice and he was very easy to work with. My husband and I both work full time but Payless was very nice to arrange the time to meet with us. I was also impressed that Nick showed up just on time to give us an estimate and took us time to answer to all the questions we had. He was very knowledgeable and very easy to communicate with. I highly recommend this company.

Eri W. | Overland Park, KS

Rating:5 - 2/19/2014

Buying new carpet is one of those tasks you hate doing. First there are only about a million different styles, colors, and materials to choose from. Second it is an expensive purchase and you are always worried that you are getting ripped off. Finally, there is the issue of moving your entire home around so you can get the new carpet.

After getting a couple bids elsewhere we ended up stopping at Payless at the recommendation of our contractor. The place is right off 119th and Blackbob, passed it hundreds of times, but never thought that it would be "the" place to get carpet. From the minute we entered the store I felt good about it. Justin helped us find something comparable to what we found at another store. Explained in detail and understandable terms the pros and cons of each option. We found a couple candidates and then moved on to step 2: Having someone come out to measure and price.

A couple days later Jason the owner came by with a bunch of larger samples and he listened to what we were looking for. He made a few suggestions which we hadn't thought of and proceeded to measure while we looked at samples. When we were done he asked us a price range that we felt comfortable with and we hammered out a deal. I was even more happy when he said they could install in a week.

A week later 5, yes 5 carpet guys from Fuzzy Side Up show up and began the install. They were very nice and got straight to business. Within 45 minutes they had the old carpet and pad up and were prepping the floor for new carpet. One guy was checking our first floor for squeaks and drilled about 100 screws into the subfloor to silence it for good. After about 6 hours all of the carpet on 2 floors was installed to perfection.

Overall I couldn't be happier with the quality of the carpet, the service we received from both Payless and Fuzzy Side Up, and the price we paid. I've already recommened them to two other friends and will not hesitate to recommend them in the future. I've been doing carpet angels for hours now enjoying the soft, lush, beautiful carpet.

Chad B. | Kansas City, MO

Rating:5 - 6/2/2013

Jason was amazing, patient and worked with me to select carpet for our whole house. He made sure we were happy with installation and has worked with us to repair damage. We have recommended this business to our friends.

Kathy W. | Olathe, KS

Rating:5 - 2/21/2012

Needed a small piece of carpet to replace damaged piece on stair landing. Rest of stair carpet was fine. I took in my damaged piece. He said they couldn't sell me a small piece since they didn't have any left over from a recent job but he did offer to write down the brand & style so I could call around and find it. Which I did the same day. Nice enough; decent customer service.

Mark C. | Olathe, KS